FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed we start processing it quickly, so it is not always possible to action an address change. If you spot an error, email us as soon as you can with your name and order number and we will try to correct it before the package leaves. There is no guarantee we can catch it, but we will do everything we can.

HOW LONG IS THE PROCESSING PERIOD?
Hats ship from Las Vegas within 3 business days of your order. All other merchandise is made to order by our print-on-demand vendors and typically ships within 5 business days.

WILL MY ORDER COME IN ONE PACKAGE?
Not always. Hats are shipped separately from other merchandise, so if your order includes both you will receive multiple shipments with separate tracking numbers. This gets your items to you faster than waiting for everything to be ready at once.

HOW CAN I TRACK MY ORDER?
Once your order ships you will receive tracking information by email for each shipment. Please check your spam and junk folders if you do not see it.

WHY ISN'T MY TRACKING NUMBER WORKING?
Tracking numbers can take a day or so to become active after a label is created. If your order is domestic and the tracking number still is not working after that, let us know so we can make sure your items shipped properly.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.
Once a package has been handed to USPS, delivery is in their hands. You can contact USPS at (800) 275-8777 to locate your package at your local post office. If that does not resolve it, get in touch and we will help.

I RECEIVED A DAMAGED OR INCORRECT ITEM. WHAT DO I DO?
We are sorry your order did not arrive in perfect condition. Contact us at wrexhamusa@gmail.com within 7 days of delivery with your name and order number and we will make it right. See our Refund Policy for full details.

DO YOU ACCEPT RETURNS?
Because our products are made to order, all sales are final. The exception is a defective, damaged or incorrect item, which we will replace or refund. Full details are in our Refund Policy.

STILL NEED HELP?
Email us at wrexhamusa@gmail.com and we will get back to you.